The Criminal History Records Section Record Improvement Unit identifies training needs, develops and administers training programs throughout the State to Washington State Patrol (WSP) employees, Criminal Justice Training Center (CJTC) attendees, local law enforcement and criminal justice agencies and other state agencies that require background checks and/or provide fingerprinting services.
Reference Documents
The following documents are available to view, print, and download.
Manuals & Brochures:
Training Resources
• RAPSheet Training Part I (Teams)
May 9, 2024
8:00 a.m. – 9:00 a.m.• RAPSheet Training Part II (Teams)
May 9, 2024
9:30 a.m. – 12:00 p.m.• RAPSheet Training Part I (Teams)
May 22, 2024
12:00 p.m. – 1:00 p.m.• RAPSheet Training Part II (Teams)
May 22, 2024
1:30 p.m. – 4:00 p.m• RAPSheet Training Part I
May 29, 2024
8:30 a.m. – 9:30 a.m.
South Sound 911
3580 Pacific Avenue
Tacoma, WA 98418• RAPSheet Training Part II
May 29, 2024
9:45 a.m. – 12:00 noon.
South Sound 911
3580 Pacific Avenue
Tacoma, WA 98418• Fingerprint Rolling Training (Crossmatch/DataWorks)
May 29, 2024
1:00 p.m. – 4:30 am
South Sound 911
3580 Pacific Avenue
Tacoma, WA 98418To register please email: RecordsImprovement@wsp.wa.gov with the name, agency and email address of the person(s) attending.
RAPsheet Training Materials
After you have registered for a RAPsheet Training download the files below to accompany the training. These documents are to be used in conjunction with the training not as standalone reference documents.
• RAPsheet Training and Reference Manual Part 1
• RAPsheet Training and Reference Manual Part 2
Vendors
Biometrics4ALL, Inc.
Web site: www.biometrics4all.com
Sales Contact: WA Sales Associate
Email: Sales@biometrics4all.com
Phone: (714) 568-9888 Option 3
Fax: (866) 888-8768
Business Address:
Biometrics4All, Inc.
220 Commerce, Suite 150
Irvine CA 92602Customer Support: (714) 568-9888 Option 2
Customer Support Email: support@biometrics4all.comHID Global (CrossMatch)
Web site: https://www.hidglobal.com/
Western Regional Manager: Don Sutton
Email: don.sutton@HIDGlobal.com
Main Office: (773) 233-4148
Mobile: (647) 746-7559
Fax: (773) 751-2877
Business Address:
CrossMatch Technologies Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410Help Desk: (866) 276-7761
Help Desk Email: customerservice@hidglobal.com
*Send an Email with details of your issues: customerservice@hidglobal.com
*Create a support ticket online: https://www.hidglobal.com/support/technical-support-case
*(Both options will immediately create a support ticket, email you the ticket information, and begin your support request for a technician to follow up with you.)DataWorks Plus
Web site: Dataworks Plus Support
Western Regional Manager: Todd Pastorini
EMail: tpastorini@dataworksplus.com
Toll Free: (866) 632-2780
Main Office: (864) 672-2780
Mobile: (925) 240-9010
Fax: (864) 672-2787
Business Address:
DataWorks Plus
728 North Pleasantburg Drive
Greenville SC 29607Help Desk: (866) 632-2780 Extension 3
Help Desk Email: support@dataworksplus.comFieldPrint (Applicants Only)
Web site: https://fieldprintusa.com/individuals
Sr. Business Developer: Thomas Harrison
Email: tharrison@fieldprint.com
Phone: (888) 472-8918 x2192 (office)
FAX: (856) 446-2707
Business Address:
Fieldprint Inc.
12000 Commerce Parkway Suite 100
Mt. Laurel, NJ 08054Customer Service: (888) 472-8919
Help Desk Email: customerservice@fieldprint.comThales DIS USA, Inc. (Gemalto Inc.)
Web site: https://www.thalesgroup.com/en/markets/digital-identity-and-security/government/biometrics
Regional Sales Manager: Corey Kennedy
Email: corey.kennedy@Thalesgroup.com
Office: (626) 325-9600
Desk: (626) 325-9702
Fax: (626) 325-9700
Business Address:
Gemalto Cogent Inc.
2964 Bradley
Pasadena, CA 91107Help Desk: (866) 500-2347
Help Desk Email: cghelpdesk@gemalto.comIDEMIA (formerly MorphoTrust)
Web site: IDEMIA.com
Sr. Sales Manager: Gary Newlin
Email: gary.newlin@us.IDEMIA.com
Phone: (952) 442-8701
Cell: (612) 839-9639
Inside Sales Email: Mt.insidesales@idemia.com
Phone: (800) 368-9505
Business Address:
IDEMIA Headquarters
292 Concord Road, Suite 300
Billerica, MA 01821Contact Information: (978) 215-2400
Email: Info@Idemia.comContact
Washington State Patrol
Records Improvement Unit
Helen Sommers Building
106 11th Ave. SW
Olympia, WA 98501
(360) 534-2000
Email: recordsimprovement@wsp.wa.gov
Records Improvement Unit:Shirley Butts
(360) 534-2171
Shirley.Butts@wsp.wa.govSarah McCreary
(360) 534-2150
Sarah.McCreary@wsp.wa.govEric Furrer
(360) 534-2191
Eric.Furrer@wsp.wa.govLorin Hernandez
(360) 534-2104
Lorin.Hernandez@wsp.wa.gov