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Information · Complaints & Compliments

Would you like to commend a Washington State Patrol employee for a job well done?

It is the policy of the Washington State Patrol to handle compliments received from the public (by letter or electronic mail) in the following manner:

  • The compliment will be forwarded to the employee's local commander.
  • The compliment will then be forwarded to the employee.
  • The information will be placed in the employee's personnel file.
  • It may be forwarded to the editor of the agency internal newsletter for possible inclusion.

Please forward your compliments by e-mail to questions@wsp.wa.gov. Include as much information about the employee as possible (e.g., name, badge number, location of service, etc.).

If you prefer to address your compliment in writing, send it to WSP Headquarters at:

Washington State Patrol
General Administration Building
PO Box 42600
Olympia WA 98504-2600
(360) 596-4000

Or utilize our WSP Directory to locate the address and telephone number of WSP offices across the state.

Your written comments will be treated in the same manner as those received by electronic mail (see above).

The Washington State Patrol is committed to providing the highest level of law enforcement services to our citizens and stakeholders. Thank you for recognizing the efforts of a WSP employee.

WSP Complaint Process

The Washington State Patrol is committed to providing the highest level of law enforcement services to our citizens and stakeholders. To that end, an obligation exists to our employees, the department, and the citizens of the state of Washington to investigate allegations of misconduct or substandard performance.

The Patrol accepts complaints against itself and any of its employees and will investigate all accepted complaints to the appropriate disposition. A complaint may be given to the agency by any means to include in person, by telephone, or by letter.

A complaint is defined as:

  1. An allegation of circumstance(s) amounting to a specific act or omission which, if proven true, would amount to employee misconduct; or

  2. An expression of dissatisfaction with a policy, procedure, practice, philosophy, service level, or legal standard of the agency.

    A disagreement over the validity of a traffic infraction or criminal citation is not a complaint. Such disagreements should be directed to the proper court having jurisdiction in the matter.

Complaints can come from either an external or internal source and may be accepted from:

  • Individual aggrieved person
  • Third party
  • Governmental agency
  • Employing agency
  • Notice of civil claim
  • Human rights complaints

You can forward your comments to the WSP Office of Professional Standards at opsmail@wsp.wa.gov. Please include a daytime telephone number where you may be reached.

Further information regarding the Washington State Patrol Complaint Process may be obtained by calling the Office of Professional Standards at (360) 704-4220.

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