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Community Outreach· Problem Oriented Public Safety

POPS Mission: The Washington State Patrol, in partnership
with our communities, uses problem solving, education,
enforcement, and assistance activities to improve public safety.


Learn about POPS, then locate a POPS Coordinator in your area who will work with you on local public safety issues. Or contact the agency POPS Coordinator, Lieutenant Mike Turcott, Field Operations Bureau, at (360) 596-4124, PO Box 42600, Olympia WA 98504-2600.

What is Problem Oriented Public Safety (POPS)?

The Washington State Patrol has traditionally responded to public safety issues through random patrols and reactive responses to calls for service. However, in the 1990's the Patrol began combining the traditional concept of law enforcement with the philosophy of Problem Oriented Public Safety (POPS), which focuses on bringing the State Patrol, citizens, and other stakeholders together to work as partners to address public safety issues.

Many community and problem oriented policing (COPS/POPS) models have emerged in city, county, and state police agencies throughout the country. POPS is the Washington State Patrol's tailored approach to problem oriented policing. The two major tenets of problem oriented policing are:

  1. Problem Solving using a model called SARA (scanning, analysis, response, assessment); and
  2. Partnerships (engaging stakeholders and citizens in the problem-solving process).

What is a problem that falls within POPS area of concern?

A problem is a series of repeat incidents occurring in a community. The incidents have related characteristics (behavior, location, people, time) that concern the community and fall within the mission and jurisdiction of the Washington State Patrol.

POPS Coordinator Directory


  • Agency POPS Coordinator:
    Lieutenant Mike Turcott
    PO Box 42600 - Olympia WA 98504-2600
    Phone: (360) 596-4124 - Fax: (360) 596-4129

  • Field Operations Bureau
  • District 1 - Pierce and Thurston Counties.
  • District 2 - Seattle/King County: Information call (425) 649-1540.
  • District 3 - Asotin, Benton,Columbia, Franklin, Garfield, Walla Walla, and Yakima.
  • District 4 - Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens, and Whitman.
  • District 5 - Clark, Cowlitz, Klickitat, Lewis, and Skamania.
  • District 6 - Adams, Chelan, Douglas, Grant, Kittitas, and Okanogan.
  • District 7 - Island, San Juan, Skagit, Snohomish, and Whatcom.
  • District 8 - Clallam, Grays Harbor, Jefferson, Kitsap, Mason, Pacific, and Wahkiakum.

  • Commercial Vehicle Enforcement:
    Lieutenant Steve Jonson
    PO Box 42614 - Olympia WA 98504-2614
    Phone: (360) 596-3803 - Fax: (360) 596-3829

  • Fire Protection Bureau
    CDSFM Chuck Duffy
    PO Box 42600 - Olympia WA 98504-2600
    Phone: (360) 596-3913 - Fax: (360) 596-3934

  • Forensic Laboratory Services Bureau:
    Lieutenant Rob Reichert
    811 E Roanoke St - Seattle WA 98102
    Phone: (206) 720-3018 - Fax: (206) 720-3023

  • Investigative Services Bureau
    Assistant Chief Brian Ursino
    PO Box 42637 - Olympia WA 98504-2637
    Phone: (360) 704-2979 - Fax: (360) 586-1628

  • Criminal Investigation Division
    Lieutenant Travis Matheson
    PO Box 42637 - Olympia WA 98504-2637
    Phone: (360) 704-2954 - Fax: (360) 704-2964

  • Homeland Security Division
    Lieutenant Steve McCulley
    1519 Alaskan Way S, Building 4 - Seattle WA 98134
    Phone: (206) 389-2728 - Fax: (206) 389-2730

  • Investigative Assistance Division:
    Lieutenant Randy Drake
    PO Box 42347 - Olympia WA 98504-2347
    Phone: (202) 262-2418 - Fax: (360) 704-2973

  • Office of Professional Standards
    Captain Curt Hattell
    PO Box 42637 - Olympia WA 98504-2637
    Phone: (360) 704-2333 - Fax: (360) 704-2299

  • Special Operations Division / Aviation
    Sergeant Jim Nobach
    7525A Old Hwy 99 SE - Olympia WA 98504-2615
    Phone: (360) 753-6173 - Fax: (360) 586-7300

  • Special Operations Division / Executive Services Section
    Sergeant Mark Arras
    PO Box 42600 - Olympia WA 98504-2600
    Phone: (360) 596-3992 Fax: (360) 596-3997

  • Risk Management / Strategic Planning & Performance
    Sergeant Patti Lankford
    PO Box 42600 - Olympia WA 98504-2600
    Phone: (360) 596-4135 - Fax: (360) 596-4153

  • Technical Services Bureau
    Ms. Susan Aschenbrenner
    PO Box 42600 - Olympia WA 98504-2619
    Phone: (360) 596-4118 - Fax: (360) 596-4129

  • Communications Division
    Mr. Mark Wilton
    PO Box 42621 - Olympia WA 98504-2621
    Phone: (360) 704-2283 - Fax: (360) 704-2287

  • Human Resource Division
    Sergeant Johnny Alexander
    PO Box 42620 - Olympia WA 98504-2620
    Phone: (360) 704-2301 - Fax: (360) 704-2297

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