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About Us · Technical Services Bureau

The dedicated employees in the Technical Services Bureau form the backbone of support services and technical systems that Washington State Patrol troopers and all other criminal justice officials use thousands of times every day in protecting the citizens of Washington State. The importance of these services and systems cannot be overstated. Without them, the criminal justice system simply could not function. The professional expertise of the staff in the Technical Services Bureau significantly contributes to the Washington State Patrol being considered among the top law enforcement agencies in the United States.

Divisions reporting to the bureau include the Communications Division, Electronic Services Division, Human Resource Division, Information Technology Division, Risk Management Division and the Training Division.

Communications Division


The Communications Division operates a 24-hour-a-day, 365-day-a-year statewide emergency communications system, which includes eight centers. The division provides emergency dispatch services for the Washington State Patrol, and 18 other State, Federal, and Tribal Agencies on contract basis including Department of Fish and Wildlife, Liquor Control Board, State Parks, U.S. Marshal and Muckleshoot Indian Tribe.

A Communications Officer's Mission and Responsibility

  • Receive, relay, and dispatch emergency calls for service.
  • Dispatch services to field troopers and contract agencies.
  • Provide assistance to the public via telephone or in person.
  • Answer emergency 9-1-1 calls.
  • Utilize computer-aided dispatch (CAD).
  • Work with other law enforcement agencies and communications centers.

For additional information on Washington State Patrol Communications Officers, visit our Communications Careers page.

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Electronic Services Division


The Electronic Services Division provides statewide, reliable voice and data telecommunications, land mobile radio service and support, and electronic engineering services to the WSP and its partner public safety agencies.

Engineering Section

The Engineering Section is responsible for the design, provisioning, implementation, and support of current and future mission critical WSP systems. This includes the WSP wide area and local area data networks, Voice over Internet Protocol telephone system, Criminal Justice information networks, and the microwave network. This section also provides certification, support, and testimony for the agency’s speed measuring devices.

Field Support Section

The Field Support Section provides day-to-day support to the Troopers and maintains the agency’s mission critical voice, video, and data communications systems. Field Support Section technicians maintain and repair electronic equipment from the patrol car or communication center to the mountain top radio site.

Human Resource Division


The Human Resource Division (HRD) provides human resource services to Washington State Patrol employees, the agency, and the public. HRD processes trooper applications and maintains eligibility lists in accordance with Field Operations Bureau staffing needs. HRD also conducts position reviews and promotional examinations.

For additional information about job opportunities and career paths with the Washington State Patrol, please see our Employment page.

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Information Technology Division


The Information Technology Division (ITD) is a customer-oriented division which supports the Washington State Patrol in evaluating new software, writing/developing highly complex programs, and providing project managers to manage information technology. This section includes a 24-hour-a-day, 7-day-a-week operation to monitor mission-critical programs and to provide computer customer support for all of the State Patrol.

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Risk Management Division


Vision

Provide the highest quality risk management applications in law enforcement.

Mission

The Risk Management Division’s (RMD) mission is to assist the agency in critically identifying, reducing, and managing its risk exposure.

General Overview

The RMD, Technical Services Bureau, Washington State Patrol (WSP), is comprised of the Audit Section, Public Disclosure Section, and the Strategic Planning and Accountability Section. The division develops strategies and provides analysis and direction to the agency on all risk management issues. It also oversees and manages compliance to laws and rules regarding records management and public disclosure. In addition, responsibilities include conducting audits, administering property and evidence handling policies, ensuring compliance with state mandates and Commission on Accreditation for Law Enforcement Agencies (CALEA) standards, leading strategic planning initiatives, and providing document management services.

Office of the Commander

The RMD Commander’s Office is the department’s central point of contact regarding all state audits, tort claims and litigation, and records management, and works closely with the Attorney General’s Office (AGO), Department of Enterprise Services/Risk Management (DES/RM), Secretary of State’s Office (SSO), and the State Auditor’s Office (SAO). Specific duties of the Commander and/or his Office include:

  • Serve as the department’s Risk Manager, Internal Control Officer (ICO) and Chief Audit Executive (CAE).

  • Coordinate the work of, respond to evaluations and progress report update requests, and be the primary contact for the department with the SAO.

  • Ensure internal audits are conducted as outlined in the Annual WSP Internal Audit Plan, reporting those results to the Chief of the WSP.

  • Serve as WSP’s contact with statewide peers and committees for both internal audit and risk management.

  • Serve as the liaison and coordinate with agency personnel from the DES/RM and the AGO, ensuring that information regarding claims/suits is supplied in a timely and thorough manner.

  • Represent the department on tort evaluation teams and in tort mediations.

  • Represent WSP interests in third party tort settlements in coordination with DES/RM and the AGO.

  • Conduct the required, annual risk assessment and analysis process, providing an annual report for department-wide use.

  • Manage WSP vehicle claims/recoveries/subrogation with Collision Experts International (CEI) as well as the restitution request process for damage to department vehicles with local prosecutor’s offices.

  • Manage the DES/RM Incident form submission requirement and serve as WSP’s contact with DES/RM.

  • Process Requests for Individual Defense for department employees.

  • Manage the initial risk assessment of all incoming incident reports, determining initial escalation and distribution for review and response.

  • Analyze legal and factual issues to arrive at a decision on all liability settlements and judgments against the department.

  • Perform research on behalf of the agency and provide interpretation of case law, legal opinions, statutes, and court rules to agency employees.

  • Provide annual and quarterly statistics on Torts, indemnity payouts and defense costs to the agency.

  • Review and coordinate purchases of insurance to protect facilities, equipment, and any classes of officers, employees, or for other persons performing services for the WSP.

  • Manage and oversee agency compliance with state and federal laws and regulations relating to the preservation and disposition of electronic and paper information as required by Chapter 40.14 RCW, acting as liaison between the WSP and Secretary of State’s Office.

Audit Section

Audits are conducted in accordance with the Standards for the Professional Practice of Internal Auditing as set forth by The Institute of Internal Auditing, and in conformance with Generally Accepted Government Auditing Standards (Yellow Book) published by the Comptroller General of the United States. The Evidence Control Officer provides compliance and evidence audit services to ensure that all districts and divisions that collect, store, or evaluate property and evidence maintain the high standards set by the department, the Office of Financial Management, and CALEA.

Public Disclosure Section

The Public Disclosure Section is responsible for coordinating public records requests for the agency. The section also assists external stakeholders with public disclosure requests, discovery demands (for cases not involving the WSP), and subpoenas by gathering, copying, delivering, and maintaining relevant records, including electronic and traditional records.

Strategic Planning and Accountability Section

The Strategic Planning and Accountability Section provides planning and policy support to the department, including: strategic planning, Lean leadership and coordination, Results Washington, CALEA, Washington State Quality Award (WSQA), document management, printing and copying services, and publication of the Daily Bulletin.

Training Division


The Washington State Patrol Training Division administers all training programs for employees and is responsible for identifying, developing and implementing the department's training programs. The division conducts training at the WSP Training Academy and throughout the state. Training for other law enforcement agencies is also provided by the division, which is nationally recognized for its Emergency Vehicle Operators Training Program.

For additional information on the Washington State Patrol Training Academy, visit our Training Academy page.



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Assistant Chief Shawn Berry

Assistant Chief
Shawn Berry

Bureau Divisions